Legal

Privacy Policy

Last updated: 3 August 2026

Bookable Ltd (“Bookable”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have over it. It applies to the Bookable website at www.bookable.online and the services we provide.

We are the data controller for the personal data described in this policy. Bookable Ltd is a company registered in England and Wales (company number 11980765) and is registered with the Information Commissioner’s Office (ICO) under reference ZC195946. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We collect personal data in the following ways:

  • Information you give us. When you contact us, request a demo, book a call, subscribe to updates, or use one of our tools, you may provide your name, email address, phone number, business name, and any details included in your message.
  • Information from your use of our services. If you are a customer, we process the business and contact data you store within our software in order to provide the service to you.
  • Technical and usage data. When you visit our website we may automatically collect your IP address, browser type, device information, referring pages, and how you interact with the site.

2. How we use your information

We use personal data to:

  • respond to your enquiries and provide the information or services you request;
  • provide, operate, maintain and improve our website and services;
  • send you service-related communications and, where you have consented, marketing;
  • ensure the security of our systems and prevent fraud or misuse;
  • comply with our legal and regulatory obligations.

3. Legal bases for processing

Under the UK GDPR, we rely on the following legal bases:

  • Consent — for example, where you opt in to marketing communications or non-essential cookies. You may withdraw consent at any time.
  • Contract — where processing is necessary to provide a service you have requested or entered into with us.
  • Legitimate interests — to run, protect and improve our business and website, provided your rights do not override those interests.
  • Legal obligation — where we are required to process data to comply with the law.

4. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. Non-essential cookies are only set where you have given consent. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

5. Sharing your information

We do not sell your personal data. We share it only where necessary with:

  • Service providers who help us operate our business (for example hosting, database, email and analytics providers), who process data on our behalf under appropriate agreements;
  • Professional advisers such as accountants and lawyers, where required;
  • Authorities or third parties where we are required to do so by law or to protect our legal rights.

Some of our providers may process data outside the UK. Where they do, we ensure appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) are in place.

6. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

7. Your rights

Under the UK GDPR, you have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data in certain circumstances;
  • object to or restrict our processing of your data;
  • request the transfer of your data (data portability);
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@bookable.online.

Bookable Ltd · Registered in England and Wales, company number 11980765 · ICO registration reference ZC195946